Shopping at i-Diamonds.co.uk is secure. All credit and debit card transactions conducted through the site are processed by Protx Ltd., one of the Internet's leading payment service providers. 128-bit SSL (Secure Sockets Layer) encryption technology is used. The security of the connection will be confirmed by the presence of the padlock icon in the lower right hand corner of your browser.
When you place your order, your payment details are encrypted and sent to a secure server in the Protx data centre, thus the details cannot be read or accessed by anyone, including us. We do not store any credit/debit card information on our servers.
The site uses Thawte SSL Certificate to offer secure communications by encrypting all data to and from the site.
 
Anti-Fraud Policy
We operate sophisticated anti fraud measures in conjunction with the High Tech Unit of the Metropolitan Police, please note that WE ALWAYS REPORT AND PROSECUTE attempted fraud.
Quality Assurance
At i-Diamonds UK we strive to offer you the highest quality certified and hallmarked diamonds at really competitive online prices.
For this purpose we issue a valuation certificate to confirm the authenticity of the diamond jewellery item you've purchased.A diamond certificate is a report created by a professional jeweller detailing the 'grade' which indicates the physical properties of the diamond such as cut, clarity, colour and carat of the stone. The diamond's certificate is your best guarantee of the quality and value of the diamond and enables you to buy your piece of jewellery with confidence. The certificate is also recognized by the main UK insurance companies.
All our Diamonds are guaranteed to be conflict free and ethically sourced.
All of our products are hallmarked by an English assay office under English law.
Creditentials
We are a leading UK jewellers with a tradition in the Jewellery world of over 30 years. We are members of the British Jewellers' Association, The Association of Contemporary Jewellery as well as compliant with the IMRG Internet Shopping Is Safe scheme.
Internet Shopping Is Safe scheme (ISIS) is run by the e-retail industry body, IMRG, and is backed by the UK Government. The ISIS logo certifies that the merchant is:
- registered with the ISIS programme;
- has the responsibility to trade in a manner that is legal, decent, honest, truthful and fair;
- had its web site and service reviewed and monitored by IMRG;
- had its Business, VAT and Data Protection registrations checked by IMRG.
The ISIS scheme guarantees consumers they can shop online safely and with confidence.
In order to verify a merchant's ISIS certification, simply click on the ISIS logo - a new 'ISIS verification' page will open up confirming that specific merchant's certifications.
  
Guarantees
i-Diamonds.co.uk operates 7 days money back guarantee - if you don't like the item you have purchased, just return it to us - No questions asked! i-Diamonds.co.uk return procedure can be found in your own private area (login required) where you can also follow the status of your orders and/or returns.
Consult our Terms of Service for full information.
Warranty
i-Diamonds gives 1 year warranty from the date of purchase of all jewellery. The warranty covers manufacturing defects only. In case you'd like to send jewellery purchased by us back under warranty, please send it along a short note of the problem to the address below:
ok1.uk
Unit 202
176 Finchley Road, Hampstead
London NW3 6BT
i-Diamonds recommends you to send the jewellery with Royal Mail Special Delivery. When we receive the jewellery sent a member of our team will contact you to advice for the course of action that will be taken.
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